Reference

How we handle your account and data

Q: How do I request my data be deleted?

Email support@parada55.club with 'Data Deletion Request' and your account number. We delete personal details like your name and phone number within 30 days where local law permits. Tax records and transaction history are retained for three years as required by Indonesian regulation.

When you open an account on parada55, your personal information, payment details and gameplay history are protected under strict data handling practices.

Data securityAccount accessPayment privacyWithdrawal verification

Explore Lobby Read FAQ

Our legal framework and regional scope

parada55 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

parada55 operates where local law permits and maintains compliance with regulations in supported regions. Access to your account, your ability to deposit via DANA, OVO, GoPay or QRIS, and your right to withdraw depend on local law in your jurisdiction. We do not knowingly serve regions

1
where our service is prohibited. Your account status, deposit history and withdrawal requests are kept on secure servers. When you contact our support team, we retain records of your correspondence to resolve disputes and verify account changes. If you have concerns about how your data is
2
handled or wish to request changes to your account, our legal support channel is available during business hours.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR LEGAL TEAM

How to contact us about policy matters

In-app support chat Open the help icon in your parada55 lobby and select 'Legal or Account Dispute'. Our support team responds during Indonesian business hours, typically within two hours. Use this channel for questions about your data, account status or policy changes.

Email escalation For formal policy requests, data access inquiries or complaints, email our compliance desk at [email protected] with 'Legal Request' in the subject line. Expect acknowledgment within one business day and a full response within five working days.

Account settings menu Navigate to Settings > Privacy & Data in your account dashboard to view your stored information, download your transaction history, and adjust your data preferences. Changes take effect immediately on your next login from Bandung or any supported city.

HOW WE PROTECT YOU

Our data and security practices

Encrypted payment storage

When you add a DANA, OVO, GoPay or QRIS account to parada55, we store only your verified wallet identifier, never your full bank credentials. All stored data travels through TLS encryption. Your withdrawal requests are matched against your verified identity before processing.

Session and cookie policy

We use session cookies to keep you logged in and functional cookies to remember your preferred game categories and table limits. These expire when you log out. We do not use third-party tracking cookies for marketing. You can disable non-essential cookies in Settings > Privacy without losing core account access.

Account access and recovery

Your parada55 account is protected by a password of your choice. If you forget your password, we verify your identity through your registered email or phone number before resetting access. Two-factor authentication is available in account settings for additional security.

Data retention and deletion

We retain your account data for the duration of your membership plus three years after closure for tax and dispute resolution. On request, we delete personal details earlier where local law permits, retaining only transaction records required by Indonesian financial regulations.

Third-party disclosure

We do not sell your data to advertisers. We share withdrawal information only with your payment provider (DANA, OVO, GoPay, QRIS) and our licensed banking partner to process your request. Compliance disclosures are made only when required by local court order.

Request changes or file a complaint

You can request corrections to your profile data, ask for your information in machine-readable format, or lodge a privacy complaint by emailing [email protected] with 'Data Request' or 'Privacy Complaint' in the subject line. Include your account number. We respond within five business days.

Your legal questions answered

Your account remains open and accessible. We store your account data, balance and game history indefinitely while your account is active. If you close your account formally, we keep transaction records for three years. You can reopen a closed account by contacting support, depending on local law.

Yes. Head to Settings > Privacy & Data and select 'Download My Data'. We send you a file containing your profile, deposit and withdrawal history, and bet records within two business days. This file is for your records and dispute resolution.

Email [email protected] with 'Data Deletion Request' and your account number. We delete personal details like your name and phone number within 30 days where local law permits. Tax records and transaction history are retained for three years as required by Indonesian regulation.

We never store your full payment credentials. When you add a wallet, we verify it once and store only your wallet identifier. Your actual bank details remain on your DANA, OVO, GoPay or QRIS app. Withdrawals are encrypted before transmission to your provider.

Contact our support team immediately via in-app chat or email [email protected] with 'Unauthorized Access' in the subject. We freeze the account, review login logs, and guide you through password recovery. Change your password and enable two-factor authentication in Settings > Security.

No. We use functional cookies to remember your game preferences and session cookies to keep you logged in. We do not use tracking pixels or third-party cookies for marketing. You can view and disable non-essential cookies anytime in Settings > Privacy.

You can close your account anytime through Settings > Account > Close Account. Any remaining balance is returned to your registered payment method within two business days. Transaction history is retained for three years. Closure where local law permits depends on your region.

How we handle your account and data

How to contact us about policy matters

Our data and security practices

Encrypted payment storage

Session and cookie policy

Account access and recovery

Data retention and deletion

Third-party disclosure

Request changes or file a complaint

Your legal questions answered

01 What happens to my account if I stop playing?

02 Can I download or export my data?

03 How do I request my data be deleted?

04 Are my DANA, OVO, GoPay and QRIS details safe?

05 What if I see unauthorized activity on my account?

06 Do you use cookies to track me for advertising?

07 What is your policy on account closure and refunds?

Related Pages